Shipping + Return Policy

SHIPPING POLICY

Free Shipping on ALL orders! No minimum or code required!

Orders ship out from New Jersey within 1-3 business days and are shipped via USPS first class or priority mail. A tracking number will be e-mailed to you when the package ships. Estimated arrival times vary by location, but usually your goods will arrive in 2-5 days.

Please contact me if you have any special requests (extra insurance, signature confirmation, hold for pick up) or would like overnight shipping.  

If you need an item by a certain date, please let me know and I will do my best to ship as early as possible!  However, please keep in mind the delivery time of a package is out of my control.

We can not be held responsible for lost, stolen, or unclaimed packages. 

 

RETURN POLICY

If the item is just not right for you or misrepresented, you can return or exchange it.

Returns and exchanges are subject to a partial refund (minus the shipping costs) and you are responsible for the return shipping cost  If the item was grossly misrepresented, you will receive a full refund and the return shipping cost will be waived.  Before purchasing, please review all measurements and details carefully.  Since vintage items have been pre-loved, all merchandise is sold as-found.

Process: Reach out to the store via e-mail redkeythreads@gmail.com within 3 days of receiving the item and we will provide you with instructions for sending back, and possibly a return label. Item(s) must be sent back within 3 days, with tracking, and received in their original condition in order for a refund to be processed.

If you have any questions, or need any additional information, please don't hesitate to ask! Reach out via redkeythreads@gmail.com and we'll respond within 24 hours!